Z Modern Furniture Store: Return & Refund Policy
At Z Modern Furniture Store, we want you to be completely satisfied with your purchase. If a piece doesn't fit your vision, please review our return guidelines below.
1. Return Window
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Items must be initiated for return within 30 days of the delivery or pickup date.
2. Condition of Merchandise
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To be eligible for a return, furniture must be in new, unused condition and in its original packaging.
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Items that have been assembled or modified cannot be returned.
3. Shipping & Delivery Charges (Non-Refundable)
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Original Delivery Fees: Any charges paid for the initial delivery to your home are non-refundable.
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Return Shipping: The customer is responsible for all costs associated with shipping the item back to our Alexandria warehouse.
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Two-Way Responsibility: Please note that delivery charges both ways are strictly the responsibility of the customer and will be deducted from your final refund.
4. Restocking Fees
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Returns are subject to a 20% restocking fee to cover inspection and repackaging costs at our warehouse.
5. How to Initiate a Return
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Please email our team at ask@zfurniture.com with your order number and photos of the item in its original packaging. Once approved, we will provide instructions for drop-off or freight return to our Alexandria, VA location.