Our corporate headquarter address is Z Futons and Furniture 5620 General Washington Drive Alexandria, Virginia 22312 Tel: (866) 941-5042 Tel: (703) 941-5042 Fax: (703) 941-5056 Email Address: info@zfurniture.com Z wants to make paying for your selections as easy as finding them. To do that, we offer customers three convenient ways to pay for their purchases - by credit card, or by check, or Paypal. Z accepts most major credit cards, including VISA, MasterCard, Novus/Discover & American Express. Z is happy to accept both personal and certified checks. If you prefer to pay by check, please note that your order will not be processed until your check has cleared. Please mail checks to our address above. For paypal customers send the money to info@zfurniture.com 30 Day Money Back Guarantee "No Hassle" Returns Because ZFurniture wants you to love your new furniture, all products are backed with our 30-Day Money-Back Guarantee. Take an entire month to live with your purchase and decide if it's right for you. If you're unhappy for any reason, just let us know. We will take your furniture back. We will assist you with making another selection or, if you prefer, We will issue a full refund for the merchandise you received. Unfortunately, shipping costs are non-refundable. The customer has to pay for the cost of shipping the merchandise back to us in case of a return. For all orders, ZFurniture cannot offer any credits or refunds beyond 30 days after you receive your order. Please understand that few products are custom orders and can not be returned. If you decide to return an item within 30 days of receipt, you will be responsible for returning the merchandise to Z and paying for the return shipping. Z can not cover these costs. Once we recieve the merchandise, we will issue you a full refund. Please note that products must be in the original packaging so we can expediate your refund quickly and easily for you, Products not in original packages and new condition will be refused. For all orders, Z can not offer any credits or refunds beyond 30 days after you receive your order. Futon Mattresses and All other mattresses are not returnable because of health issues. Delivery Services SHIPPING COST TO BE QUOTED. These costs will not be reflected in your shopping cart. When you have placed an order we will respond with an email stating the shipping costs. You will have to reply to accept the charge so we can finalize the order. Your Card will NOT be charged unless you confirm the order. Delivery time ranges from 1 to 4 weeks depending on the item ordered. You will be notified of the exact time once you place your order. You can also call us at 866-941-5042 to inquire about delivery time for a specific item. Freight Delivery is available for Curb-Side Drop-off (Large Items). For an extra fee, furniture may be delivered into the house, Unpacked, please inquire. International Orders: If your address is other than in USA or Canada, you have to provide us with the name of your freight handler. Your freight handler can pick up your order from our Alexandria, Virginia warehouse. You are responsible to pay freight shipping charges directly to your freight handler. Shipping and handling On all freight orders (larger items) , the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. Policies and faqs t 1. How soon will I receive my merchandise? Although most items are in stock it does not mean they can ship within 24 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel protecting your investment is just as important. Many items are delivered within 7 to 21 days . You will be notified of any delays.Your credit card is NOT charged until the merchandise leaves our docks. 2. How do you prepare my merchandise to prevent damage? All merchandise is inspected prior to shipping, everything is corner protected, put in boxes, placed on shipping pallets and shrink wrapped. We also have special handling agreements with all carriers we use. 3 What should I expect from the freight company upon arrival? On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. Also, we do offer white glove service with inside deleivery and packing removal at additional cost, please inquire. 4. What do I do if my merchandise arrives damaged? In the unfortunate event that your merchandise arrives with damage, please note the damage on the delivery ticket and contact Z Furniture at once. Please do not refuse delivery of an entire shipment due to damage to a particular item. This will delay replacement of any damaged merchandise. Since values of merchandise varies yet size and weight may be the same, ( example: same table made of Pine will be about 1/3 the cost of Oak ) freight companies insure all items for standard $1.50 per LB. Please note that unless you purchase actual value insurance (5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly. Please note that unless you note any damage on the driver’s delivery ticket, the carrier may not accept the claim. Unless Supplemental Insurance is purchased, Z Furniture has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. WE HIGHLY SUGGEST SUPPLEMENTAL INSURANCE. With this insurance ALL ITEMS WILL BE FIXED OR REPLACED AT NO COST TO YOU. 5. Can I use my own carrier? Yes, many customers choose to use their own local carriers. 6. Do you offer any layaway or finance plans? Yes we do but only for DC area customers, please contact us for more details. Our layaway plan: No set up fees, 20% down, up to 3 monthly payments, 10% cancellation fee. Finance plans up to 6 months same as cash. Contact Us ZFurniture.com 866-941-5042 info@zfurniture.com Satisfaction Guarantee Back to Top Your complete satisfaction is our 1# priority. If for any reason you are not satisfied with our product, simply return it within 14 days for a full refund, less all shipping charges ( including free ship promotions ). All returns must be authorized by Z Furniture and all items must be returned in original packaging in new condition. Merchandise without original packaging WILL be refused. Some assembly may be required on some of our furniture Questions ? email at : Info@zfurniture.com Or call 703-941-5042 Payment Credit cards:, phone: 703 941 5042. or Paypal. Please mail Payment to: Zlights and Furniture 5620 General Washington Drive. Alexandria, VA, 22312 We accept the following forms of payment: PayPal Direct Offline Credit Card Payment: Visa/Master Card, American Express, Discover (call 703 941 5042) Money Order Personal Check Taxes Virginia and Maryland residents pay 5.0% sales tax. Washington DC residents pay 5.75% tax. Non-Virginia and Washington DC Residents are not subject to sales taxes. Privacy Policy Z complies with TRUSTe privacy principles and practices. We want you to know that any information you share with us is in good hands. |